Refund Policy

Last updated: May 7, 2026

At CogniClose, we are committed to providing a high-quality AI-powered LinkedIn sales automation service. This Refund Policy outlines the circumstances under which refunds may be issued and our general policy on subscription payments and cancellations.

1. General Refund Policy

Due to the nature of digital services, subscription fees and AI Agent add-ons are generally non-refundable. However, we are committed to fair resolution and may review exceptional cases in good faith where users were unable to reasonably access or use the service. This includes:

Monthly or annual subscription fees for the Growth Plan or any other subscription tier
One-time payments for additional AI Agent Add-ons
Partial subscription periods, including unused time remaining in a billing cycle when you cancel your account
Upgrades, downgrades, or plan changes made during a billing period

By subscribing to CogniClose, you acknowledge and agree to this no-refund policy. We encourage you to carefully review our service features, pricing, and Terms of Service before subscribing.

2. Exceptions: Refunds for Technical Failures or Service Outages

While our general policy is no refunds, we recognize that technical failures or prolonged service outages may prevent you from receiving the value you paid for. In such cases, refunds or credits may be issued based on reasonable review of the circumstances.

2.1 Qualifying Technical Failures

Refunds may be considered if you experience one of the following:

Platform Outage: CogniClose is completely inaccessible or non-functional for an extended period (48 consecutive hours or more) due to issues on our end, not including scheduled maintenance or third-party service failures (such as LinkedIn API disruptions)
Critical Feature Failure: A core feature of CogniClose (such as the AI conversation engine, lead generation, or message sending) is completely broken or non-functional for an extended period and prevents you from using the service as intended
Billing Error: You were incorrectly charged (e.g., duplicate charges, charged after cancellation, or charged an incorrect amount) due to a processing error on our side

2.2 Non-Qualifying Situations

The following situations do NOT qualify for refunds:

Unsatisfactory Results: Dissatisfaction with the number of meetings booked, lead quality, response rates, or business outcomes. CogniClose does not guarantee specific results, and performance depends on multiple external factors including your offer, target market, and competitive landscape.
User Error or Misunderstanding: Misunderstanding of how the platform works, failure to configure AI agents properly, or lack of familiarity with the features
Third-Party Platform Issues: LinkedIn account restrictions, suspensions, or bans imposed by LinkedIn. While CogniClose implements safety measures including daily rate limiting and working-hours enforcement, we cannot control LinkedIn's enforcement policies.
Third-Party Service Disruptions: Failures or outages caused by third-party services we rely on (such as Unipile, Gemini AI, Groq, Bright Data, or LinkedIn's API), unless those failures are prolonged and we fail to provide reasonable workarounds
Changes in LinkedIn Policies or Features: Modifications to LinkedIn's terms, API access, or platform functionality that impact CogniClose's capabilities
Change of Mind: Simply deciding you no longer want to use the service, changing business strategy, or preferring a different tool
Partial Use: Using the service for part of a billing cycle and then requesting a refund for the unused portion
Policy Violation: Accounts suspended or terminated due to violation of our Terms of Service or Acceptable Use Policy (including spam, data resale, or LinkedIn limit circumvention) are not eligible for refunds

2.3 How to Request a Refund for Technical Failures

If you believe you have experienced a qualifying technical failure or service outage, you must:

Contact us at support@cogniclose.com within 14 days of the issue occurring
Provide a detailed description of the technical failure, including dates, times, features affected, and any screenshots or error messages
Allow us a reasonable opportunity to investigate and resolve the issue before requesting a refund

3. Cancellation Policy

You may cancel your CogniClose subscription at any time through your account settings. When you cancel:

Your subscription will remain active until the end of your current billing period
You will retain full access to all features and AI agents until the billing period expires
Your account will not automatically renew, and you will not be charged again
No refunds or prorated credits will be issued for the remaining time in your billing period
Your data will be retained for 7 days after cancellation in case you change your mind and wish to reactivate your account

If you wish to reactivate your account within the 7-day grace period, you may do so by logging back in and resubscribing before your data is permanently deleted.

4. Chargebacks and Payment Disputes

If you dispute a charge with your bank or credit card company (a "chargeback") without first contacting us to resolve the issue, we reserve the right to:

Immediately suspend or terminate your CogniClose account
Permanently ban you from creating future accounts
Pursue recovery of the disputed amount plus any chargeback fees incurred

We strongly encourage you to contact us at support@cogniclose.com before initiating a chargeback. We are committed to resolving billing disputes fairly and will work with you in good faith to address any concerns.

5. Upgrades, Downgrades, and Plan Changes

5.1 Upgrades

If you upgrade to a higher-tier plan during your billing cycle:

You will be charged the difference between your current plan and the new plan, prorated for the remainder of your billing period
Your new plan features will be activated immediately
Your next billing cycle will reflect the new plan's full price

5.2 Downgrades

If you downgrade to a lower-tier plan during your billing cycle:

The downgrade will take effect at the end of your current billing period
You will retain access to your current plan's features until the billing period expires
No credits or refunds will be issued for the difference in price

5.3 AI Agent Add-Ons

AI Agent Add-ons are recurring monthly purchases that remain active as long as your subscription is active. If you cancel your subscription, you will lose access to additional AI agents, and no refunds will be issued for agent add-ons.

6. Free Trials and Promotional Offers

From time to time, CogniClose may offer free trials, promotional discounts, or limited-time offers. These promotions are subject to the following terms:

Free trials automatically convert to paid subscriptions at the end of the trial period unless you cancel before the trial expires
You will be charged the full subscription price when the trial ends, and standard refund policies apply
Promotional discounts apply only to the specific billing cycle or time period stated in the offer
We reserve the right to modify or cancel promotional offers at any time without notice
One free trial per user; users who previously subscribed are not eligible for additional free trials

7. Refund Processing and Timeline

If a refund is approved under the exceptions outlined in Section 2:

Refunds will be processed through our third-party payment processor, to the original payment method used for the transaction
Refunds may take 5-10 business days to appear in your account, depending on your bank or credit card provider
You will receive email confirmation once the refund has been initiated
Refunds may be issued as account credits instead of monetary refunds, at CogniClose's discretion

8. Questions and Support

If you have questions about our Refund Policy, billing, or subscription management, please contact us:

Our support team is here to help you get the most out of CogniClose. If you are experiencing technical issues or have concerns about your subscription, please reach out to us before canceling or requesting a refund. We are committed to resolving issues and ensuring you have a positive experience.

Email: support@cogniclose.com
Subject Line: Refund Policy Inquiry - [Your Name/Account]

9. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on this page with a new "Last updated" date. Material changes that affect your rights will be communicated via email or through a notice on the CogniClose platform.

Your continued use of CogniClose after any changes to this Refund Policy constitutes your acceptance of the updated terms.

10. Legal Compliance

This Refund Policy is designed to comply with applicable consumer protection laws in Pakistan and internationally. If you are located in a jurisdiction that requires refunds under specific circumstances (such as the European Union's consumer protection regulations), your statutory rights are not affected by this policy. In such cases, the minimum refund rights required by law will apply.

If you believe your consumer rights have been violated, you may contact your local consumer protection authority or seek legal advice.

By subscribing to CogniClose, you acknowledge that you have read, understood, and agree to this Refund Policy.